News

HMI & Touch Screen repair and test services

(03/07/2008)
NDC has been supporting HMI and Touch Screen technology since its development and inception in industry.

We are constantly updating our Repairs Register with screens from the latest manufacturing, processing and motion control industries including; printing press, meat slicing and crane applications.

NDC capability extends to both resistive and capacitive types, and we are able to repair or replace:

Manufacturers in our Repairs Register now include; Heidenhain, Weber, Siemens, Allen Bradley, Mitsubishi, Beijer, MTC, B&R and MTK.                                   

                             

 

NDC publish introductory Tower Crane Newsletter

(03/07/2008)
The introductory edition of this publication is now available FREE from our Service Centres. The newsletter is intended to update and advise crane service managers and engineers about NDC's repair and support services.

This edition includes articles on Functional Testing and Reverse Engineering, it also details some of our recent investments into testing and provides a comprehensive service overview.

To secure your copy simply contact your local service centre via 0800 137104

New testing video scheme piloted

(22/06/2008)
NDC’s new and innovative function testing video demonstration is now available at our website.

The scheme when fully rolled-out will demonstrate functional testing on several types of repair and application. NDC have developed the scheme to allow our customers’ engineers to verify the correct functionality of the device at our workshops. The video will demonstrate compliance with our function and routine testing standards.  We will update customers with links via our regular eBulletins.  The pilot video can be viewed by following the link:

http://www.ndc-uk.com/movies.asp

 

94% Endorse improvements in NDC service delivery

(02/05/2008)
The first quarter survey has recently been completed and the results published. NDC customers roundly endorsed improvements in our services with 94% responding that they were either very or extremely satisfied with our service delivery. We recognise that we must strive to raise the bar again, and we will conduct a further survey during the 3rd Quarter.

To achieve the highest standards in customer satisfaction we are resolved to continously drive forward improvements in our customer services, commercial and engineering processes.

We undertake to do this via ongoing dialogue with our customers, and through regular surveys, feedback exercises and service audits.

To achieve the lowest % warranties in the industry, we combine this engaging customer-centred approach with the rigorous application of a raft of Quality Tools including function testing to replicate as closely as possible the working and application context of a given device.

You may review the published comments and results at our Customer Feedback PageWe undertake to do this via ongoing dialogue with our customers and through regular surveys, feedback exercises and service audits.

Investment into servo motor 'centre of excellence'

(07/04/2008)
NDC has given it’s backing to the establishment of a dedicated servo motor repair and test facility at its Manchester Service Centre.

The company elected to make a significant investment in technology and plant to satisy the increasing demand from its customers for fast, reliable and cost-effective repairs to these often complex devices.
Services and facilities now available include:· 

NDC returns MAN Roland printing press to production

(17/03/2008)
NDC engineers were recently called to assess a control fault that had developed on a 6-colour MAN Roland press by a 24 hour print management company.

The company had determined that an independent repair by NDC was the only viable economic option to return the press to production.

NDC engineers traced the fault to the DC control system and effected repairs to the associated Baumuller BKF12 330/400 thyristor drive, a 50A, DC device.  The drive was re-fitted by MAN Roland and the press returned quickly to 24 hour production.

NDC supports repairs to many printing press drive applications and associated electronic equipment. Call your local NDC service centre for further details 

UK support for Luxtec surgical light sources

(14/03/2008)
Operating theatres and clinics around the UK no longer have to tolerate unacceptably long turnaround times for repairs undertaken overseas to their surgical illumination equipment

NDC have now developed the capability to fully repair and refurbish both the halogen and xenon fibre optic light sources utilized by the medical industry in surgical procedures.

These units generate a high intensity light source for attachments to endoscopes etc.  The latest technology uses the inert gas xenon which offers several advantages over halogen.  Xenon burns cooler making it more compatible for certain applications and also produces a light which is 30% brighter than halogen.  The main advantage of xenon however is that the light it produces spreads across a much wider spectrum than halogen and more closely approximates the range of natural daylight. So surgeons, not only benefit from a brighter light source, but the light produced allows them to actually see better.

The electronics deployed include high power fast-switching transistors to generate high voltages that can drive the xenon bulbs.

NDC now offer a rapid, cost-effective UK-based repairs solution to the medical industry - as opposed to the lengthy delays associated with the manufacturer's repairs undertaken overseas.

NDC repair, test and commission drive and motor application

(13/03/2008)
An NDC site services team recently attended the plant of a large switchgear manufacturer that had lost production of critical LV components.

A bespoke material feed unit and 125T mechanical press had failed, causing the loss of pressed-parts at the plant, primarily contacts for LV contactors.

NDC engineers quickly identified overload faults and decided to remove the Parker Digiplan stepper drive and its associated motor for rectification work at our Manchester Service Centre.  The Parker PKH130M series of stepper drives provides for protection  against short circuits and operates at a maximum frequency of 100kHz @ 2000 steps/rev.  Our engineers were able to fully resolve the overload problems and rigorously test both drive and motor before returning to site in order to commission the application.