Customer Feedback
NDC takes pride in making Customer satisfaction the No.1 priority.
Initially, I would like to thank all those that responded to our Quarter 1, 2008 Customer Survey for their time and views.
We run these surveys twice a year to gauge how we are doing and how we can improve the experience of doing business with NDC. In the past year we have continued to invest into ‘reverse engineering techniques’, fault diagnostics and load testing equipment. Additionally we are developing new software platforms that will bring even greater benefits to our customers.
Thank you once again, we appreciate the faith that our customers place in us. We hope those winners of the draw will enjoy their prizes and we hope you will all contribute to our next survey which will be posted on our website in the summer.
David G Griffin
Managing Director NDC
dgriffin@cpm-uk.com
National Customers Survey
Customer Comments
“I am happy with the service you provide, when you repair a drive unit it works, not hit and miss like all the others”
Service Manager
International Lift Company, (Scotland)
(March 2008)
“I would like to thank NDC for your professional service and repair success rate. I would also like to thank your production administrator for her professionalism and for keeping me updated on my repair
situation.”
Production Manager
Optical Lens Manufacturer (Wales)
(March 2008)
“For many years NDC have served our company well by quoting for repairs first, then carrying out a quality repair. Sometimes the repair has to be tested on our plant as we understand it is not always possible to test run on your site. Thanks.”
Maintenance Manager
International Manufacturer of Specialist Flooring (North West)
(March 2008)
“I use your services on a weekly basis, and am very happy with the quality of service that you provide.”
Manufacturing Manager
LV Switchgear Manufacturer (Wales)
(March 2008)
“NDC offer a fantastic scope of repair facilities, and your Midlands Service Centre Manager is fantastic.”
Maintenance Manager
European Meat Manufacturer & Processor (East Anglia)
(March 2008)
“Knowledgeable staff and a pleasure to deal with”
Maintenance Manager
Printing Inks Manufacturer (North West)
(March 2008)
“Service good and always there when you are needed, thanks”
Chief Engineer
Diesel Engine Manufacturer (the Midlands)
(March 2008)
“The service and quality of repair has made NDC our primary repair company. Our priorities are always to get the units repaired first and then price second. I hope this continues in 2008, many thanks”
Manufacturing Engineer
International Textile Machinery Manufacturer (the Midlands)
(March 2008)
"Working relationship is great, NDC always keep on top of repairs."
Engineering Manager
Aviation Sector (Heathrow)
(October 2007)
"Once again thanks for the quick turnaround of the PCB repairs, we were able, with confidence to assure our customer that their production would be up and running again once you were contacted to pick up and repair the items. A first class service."
Branch Manager
Electrical Supplies Sector (N Yorkshire)
(October 2007)
"Quote provided by Fax or Email, same day servo availability and delivery – significantly faster than all the others."
Manufacturing Manager
Construction Sector (S Yorkshire)
(October 2007)
"I have found the levels of service to be excellent. Very helpful and considerate when quick responses are necessary."
Service Manager
Lift Sector (National HQ)
(October 2007)
"I have enjoyed good service from NDC."
Plant Manager
Brewing Industry (S Wales)
(September 2007)
"I am impressed with your pick up and delivery service, and also the professionalism of the NDC team."
Branch Manager
Electrical Supplies Sector (National HQ)
(September 2007)
"This is the first time that I have used NDC for a repair or site service. I found your company to be very professional and responsive to our needs and we will look to use you again in the future."
Plant Manager
Automotive Sector (NE)
(September 2007)
"I have answered unchanged to your questions as I do not think you can improve on what is already an exceptional service . We always get a first class service from yourselves and hope to do so in the future."
Service Manager
Tower Crane Sector (East Anglia)
(August 2007)
"We were very satisfied with the recent drive repair in terms of the service we received, the technical quality of the work undertaken, and the cost which was very competitive at £400 less than the OEM quoted us. We shall definitely be utilising NDC as our preferred contractor from now on."
Service Manager
Lift Maintenance Company (London)
(August 2007)